Patient Rights, Records & Complaints

Requesting Your Child’s Health Records

Parents and legal guardians may request copies of their child’s occupational therapy records, subject to applicable privacy laws.

To request records, please contact:

Please include your name, your child’s name, and the best way to contact you. To protect your child’s privacy, please do not include sensitive medical details in an ordinary email or voicemail.

Identity or legal authority may need to be verified before records are released. Requests will be processed within the timeframes required by applicable law.

Questions or Concerns About Your Child’s Care

We welcome the opportunity to address questions or concerns directly. Families may contact Adventures in Progress using the information above.

You may also contact the agency responsible for regulating occupational therapy professionals in Texas:

Complaints concerning occupational therapy licensure or professional conduct may be submitted directly to the agency.

Privacy Concerns and Complaints

If you believe your child’s health information has been handled improperly or their privacy rights have been violated, you may contact Adventures in Progress directly or file a complaint with an appropriate agency.

Texas Office of the Attorney General – Consumer Protection Division

To submit a privacy or consumer complaint, visit:
https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

U.S. Department of Health and Human Services – Office for Civil Rights

To submit a federal health information privacy complaint, visit:
https://www.hhs.gov/hipaa/filing-a-complaint/

You will not be retaliated against or denied services for filing a privacy complaint.

Notice of Privacy Practices

For more information about how Adventures in Progress LLC uses, protects, and shares health information, please review our Notice of Privacy Practices.